Support Center

How to Place an Additional Order

Last Updated: Jul 02, 2018 04:15PM CDT
Would you like to place an order using additional probes? Check out our simple online ordering feature!

STEP 1- My Orders

To start, please open your completed results, (go to My Orders, Order Search and open the desired order). Click the "Action Item button", and select Create New Test.

*Click the "blue" wrench button to edit the strain.
*In the small gray box, choose the desired strain and select or deselect the appropriate probes.
*In the larger gray box, select which samples you'd like to test. (If any are controls, please select the  check box under the "Control Result" column.)
*Once you have selected the desired samples, please click the "green" save check box.
*Repeat steps for all additional changes to your order.

STEP 2- Order Details
Here you can review your order, choose your service level, and add payment information.
To finish, click the green "Submit Order" button. You're all set! 

Should you require further assistance, please contact us at customerservice@transnetyx.com
As always, it is a pleasure to serve your research!

Contact Us

customerservice@labfinity.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete